Lobby Adventures 1

A disgruntled customer made a scene in the lobby. One vendor does financial arrangements for car loans and this customer was complaining about being charged a late fee for being, apparently, 4 hours late in his payment.

In the course of his tirade, I was told,  he said something like, 'I should get a gun and come back and shoot you all.' This was not well received by the vendor's staff. [The parsing is important in threat analysis.]

I asked if I could call the cops and share his info with them. The boss says "No, cops and armed guards will scare the customers".
The boss says: "If he does come back, keep him out of the lobby."
I am unarmed and wear no bullet resistant vest. Knowing to be careful in disagreeing with the boss I say "No problem, boss."

Now very very very few people who make such threats carry them out, I am not too worried...none the less, this gives one a great example of the 'security' insight, priority and directions from our 'superiors'.

We in security prefer our lives not be wasted by naive bosses...but what can you do?