Lobby Thoughts #15

I try to 'forgive' folks who do stupid things, when I have in fact done the same things. Pretty condescending huh?

Banish anger

"Mongo just pawn of life" Blazing Saddles

That some folks are petrified of guards is sad. It is like being afraid of the little vampire, The Count, in Sesame Street, I think "Blah, Blah", the trademark of the little fella. How can you be afraid of a 6" puppet?
 However in some other countries, guards routinely beat the stuffing out of anyone who looks at them for more than 5 seconds, so be understanding of immigrants.

Your Schadenfreude is unbecoming my dear.

Feel free to "shoot the sheriff", I'm just the deputy, Mr. Marley.

Adventures in Customer Service

Look people in the eyes when you smile and greet or say G'd Day!. It is respectful, shows you are really paying attention. some will think it a challenge, so limit it to 2 seconds, some will think you are hitting on them, again only 2 seconds. You are sure to get termed if you sleep with folks at your job site. It very rarely works out well.

Don't look at the ground when speaking to people or while on patrol. It is the most common way I see guards behaving and it communicates lack of attention, apathy, lack of focus and incompetence. Are you looking for spare change on the ground?

Stand up straight. If citizens think you are ex-military that is a good thing. If you slouch with hands in pockets it makes you look like an ex-con, not reassuring to the customer.

OK, you are treated badly by many....it is no reason to not do a good job and be the best security officer you can be. Have some self respect man!